Q: Where do the leathers / fabrics come from?
A: We source all of our leathers from only the highest quality suppliers who have tanneries in Chiampo - Italy, Brasil, the Far East and South America. Our fabric chenilles, flat weaves and velvets are sourced from quality mills based in Ireland, Europe and the Far East.
Q: What type of foam / fillings do you use?
A: We use superior quality Super Bultex® foam on our foam filled seating. We produce and blow our own fibres in our purpose built fibre blowing plant. We also use high quality Dacron® on all other padded areas.
Q: Is everything made in the UK?
A: Yes... it certainly is! Everything, from frames to finished upholstered goods, is produced at our factories based in the UK. We also source all our materials from the UK too – aside from the excellent quality leathers and fabrics.
Q: What guarantees do you offer?
A: We pride ourselves on the quality of our manufacturing – we’ve been making quality furniture for well over 30 years and have produced for pretty much any name on the High Street you can think of. All our furniture carries a full 12-month manufacturer’s guarantee against faulty workmanship and materials.
Q: How long will I have to wait for my furniture?
A: Our sofas are handmade to order and may take up to 6 weeks or more to manufacture. We undertake to deliver your completed furniture to you as soon as is convenient after it has been cleared by our quality control team.
Q: Do you hold ‘stock’ items?
A: Special clearance items, ex-display or showroom items are occasionally available from stock – this can allow for much quicker delivery times. Please view our Clearance Specials page or contact us on 01656 725 525 to discuss your requirements.
Q: Should I do anything to protect and clean my furniture?
A: Our furniture is easy to keep clean. Usually a wipe down with a damp cloth is all that is needed to keep your furniture looking great. At your own discretion you may purchase and use a leather nourishing crème or cleaning kit to care for your furniture. We advise you do not use any cleaning agents on any of our products – they can not only affect colour but can also inhibit the fire retardancy of the product.
Q: Do you offer trade discounts?
A: We offer discounts to designers, trade clients and other institutions. We'd be more than happy to discuss your requirements – please call us on 01656 725 525 or email us at firstname.lastname@example.org.
Q: Can I visit your showroom?
A: Yes you can visit our showroom, which is based at Millers Avenue, Brynmenyn Industrial Estate, Brynmenyn, Near Bridgend, South Wales, CF32 9TD. The showroom telephone number is 01656 725 525.